Accessibility and Disability Support
Information
At Crown Mobile, we strive to make our mobile services easy to use for everyone. We are committed to accessibility and have developed a guide that details our related initiatives.
ACCESSIBILITY GUIDELINES
Crown Mobile is committed to ensuring that our website complies with the latest version of the W3C Web Content Accessibility Guidelines (WCAG) to make our content accessible to all users. We welcome feedback to help us continually improve our accessibility efforts.
If you experience any web accessibility issues, please don’t hesitate to contact us.
LARGE FONT BILLING
Crown Mobile is pleased to offer large font billing upon request. We can send it to the email address registered in your Crown Mobile My Account or via post, depending on your preference.
If you need a bill reprinted in a larger font, please contact us.
TRANSLATOR OR INTERPRETER SERVICES
If you need the assistance of a translator or interpreter when discussing your Crown Mobile account, you can give verbal authorization as the account holder. To do this, you’ll need to confirm your personal details including your name, address, date of birth, and phone number before transferring the call to the third party.
Third-Party Authorization
Alternatively, you can appoint an Advocate or Authorized Representative to act on your behalf by completing an Authorized Representative Form (PDF). If someone holds a valid Power of Attorney or Guardianship Order, they may also act in this role, provided a certified copy of the relevant document is submitted along with the form.
An ‘Advocate’ you appoint can communicate with Crown Mobile on your behalf, including lodging complaints, but cannot make changes to your account or services. They also cannot access your information or act on your behalf unless you are present and give your consent.
If it’s unclear whether you wish to appoint an Advocate or an Authorized Representative, we will assume you intend to appoint an Advocate only.
SUPPORT FOR CUSTOMERS WITH ACCESSIBILITY NEEDS
Accessible Telecoms is a nationwide service that offers independent, up-to-date information on both mainstream and assistive telecommunication products designed for people with disabilities. It also provides referrals for training, setup, ongoing support, and equipment provision.
Accesshub is a government initiative that serves as a central source of information on various communication options available to people who are deaf, hard of hearing, or have a speech impairment.
If you experience deafness, hearing loss, or speech impairment, you can contact us through the National Relay Service, available via Accesshub.
To find the right device for your needs, explore the GARI Database.
For accessibility support related to mobile phone operating systems, you can refer to the resources available for both Android and iOS.
CONTACT US
If you need assistance, you can reach out to us via phone, email, or chat. You also have the option to book an appointment at a time that suits you, and one of our Customer Care Representatives will call you back.
For more information, please visit our Contact Us page.