Port IN - Port OUT Policy
PORT IN
We offer you several portability Services. Here you can get the transfer of the current operator to our Crown Mobile. You should initially raise a request for a port from your existing provider at first. If all the procedures from the old provider are fine, we can proceed with the port in initiatives. The proper validation procedure is a mandatory step during the Port in. You will receive an e-mail from us within the next 4 hours to notify you that your number has been successfully ported. Porting hours apply so if you activate on a weekend, you may need to wait longer before the transfer is complete. During this delay period, you can continue with the existing provider. SIM card will operate on our policies and procedures once the Port is performed successfully. As a final step, you just need to insert a Crown Mobile SIM card to use our connection.
During this transfer procedure, you should have a valuation in prior on the details like contracts, restrictions, price calculation, variations, charges, etc. Crown Mobile does not take any responsibility in liability or amount due that you may hold with the previous provider. It is solely your responsibility regarding the payment and contracts. We may contact your previous supplier as a part of the port in procedure.
To ensure the transfer is secure and authorised, a verification check is completed before the Porting process begins. This helps protect customers from unauthorised requests and fraudulent activity.
If you request to transfer your mobile number, a secure verification code will be sent by SMS to the mobile number being transferred, and you will need to provide that code to confirm your identity and authorise the transfer request.
This verification process helps protect your mobile number from unauthorised transfers and fraud, confirms that the person requesting the transfer has access to the mobile number, and ensures compliance with telecommunications security and regulatory requirements.
If you believe your mobile number has been transferred without your authorisation, you should report the incident immediately to help prevent further misuse or fraud.
Please contact:
- 1300 CROWNMOB or 1300 276 966
- The Australian Federal Police or your relevant State or Territory Police
- Fraud and identity support services such as
Scamwatch at https://www.scamwatch.gov.au/report-a-scam
IDCARE at https://www.idcare.org/contact/get-help.
Taking quick action can help secure your mobile service and protect your personal information.
PORT OUT
We enjoyed your journey with us. Feel sorry if you are planning to leave us for any reason. Still, you need to do so you can reach us for all the required information to complete the request for porting out.
Once your port out procedure is completed, you must cancel the services. This can be done on the My Accounts page. Once we receive the request, we will confirm it first from our end. Crown Mobile has the right to refuse credit refunds if you have accumulated credits throughout your tenure with the company. Any unforeseen events occurred and services outage occurs then we do our responsibilities. We will make all the efforts to bring back the services as usual. Still, you are unsatisfied with the service, you may complain via our support team. We are ready to serve you with 100 percent dedication and excellence.