Scam Awareness
Protect Yourself from Scams: Important Scam Alert
In today's digital age, scamming has become more sophisticated and prevalent. Scammers are always coming up with new tactics to trick people into giving away their personal information, money, or both. As a result, it is essential to stay alert and informed about the latest scams and how to protect yourself from them.
What is a Scam? How Can I Identify a Scam?
A scam is a fraudulent scheme designed to deceive and take advantage of people through various means, such as stealing their money, personal information, or both. Scams come in many different forms, such as phishing scams, investment scams, lottery scams, charity scams, tech support scams, and more. The goal of every scammer is to trick people into believing that they are legitimate and then convince them to provide their personal information or send money.
Types of scam calls and texts:
Several types of scams are perpetrated by callers and texters who are primarily motivated by financial gain. The following are some of the methods they use:
- Immediate Payment Scam: Some scammers attempt to deceive you into making an immediate payment to them or an associate or gathering enough information about you to steal your identity.
- Remote Access Scam: They may attempt to deceive you into giving them remote control of your computer, allowing them to access your confidential information, such as emails or banking details.
- Account Takeover Scam: If scammers can successfully impersonate you or acquire your account passwords, they may steal money from your bank account, make purchases with your credit card, or create other debts in your name.
- Missed Call Scam: Some scammers may call your phone and hang up quickly from a premium rate number, hoping you will see a missed call and return it. When you call back, you’ll be charged high call-back fees that will be billed to your phone account, and the scammer will receive a portion of these fees.
- Tax Scam: Around tax time, scammers may pretend to be from the Australian Taxation Office (ATO), requesting information or payment of money.
- Threat Scam: Some scammers use threats to intimidate victims, such as claiming to be from a government agency and informing them of an overdue fine that they were unaware of. They may threaten to imprison the victim if they do not pay the amount requested into the account they specify.
- Charity Scam: Some scammers impersonate charities and request donations, particularly when a disaster or emergency is in the news.
- Spoofing Scam: Scammers may use “spoofing” tools to send you a text message that appears to have come from your phone, to lure you into opening the message and clicking on a harmful link.
- Parcel Delivery Scam: Some scammers pose as a parcel delivery company and recommend that you download certain software to track your deliveries, but the software is designed to give the scammer access to your computer.
- Prize Scam: Scammers may call you to inform you that you have won a prize and may request your account information to “pay” the prize into your account.
- Smishing Scam: Scammers use “smishing” to send you a message with a dangerous web address that invites you to click on it to learn more about an event or opportunity.
It’s crucial to remain vigilant against phone scams because fraudsters are continually developing new tactics. To stay informed and protected, refer to official resources from the Australian Government. These resources offer valuable information to help you identify and avoid scams:
We highly recommend reading the Little Black Book of Scams by the Australian Competition and Consumer Commission. This publication provides information on how to handle phone call scams, text message scams, and other types of scams.
There are lots of ways to identify a scam. Here are some warning signs to look out for:
Be aware of these phishing hooks.
Beware of phishing scams, which involve scammers reaching out to you via emails, messages, calls, or untrustworthy websites. Their offers may sound too good to be true, such as the latest plan at a fraction of the regular price or better inclusions that are not listed on the official crownmobile.com.au website. Stay vigilant and avoid falling for these fraudulent activities.
Be aware of types of malwares.
It is crucial to be aware of malware, which is a type of harmful software that hackers can use to gain unauthorized access to your computer or device. This software is often delivered via email or text message and is activated when you click on a link or open a file. Recently, there have been reports of a scam involving SMS messages about missed calls or voicemails. The wording of the message, the phone number it is sent from, and the link may vary, but it has been confirmed that clicking on the link will install malware onto your device. Therefore, it is essential to be cautious and avoid clicking on any unfamiliar links or files to protect your device from potential harm.
Be aware of unusual activity.
Identity theft is a serious issue that can result in financial loss and damage to your credit score. It is crucial to protect your personal information and monitor your accounts for any unusual activity. Scammers can use stolen information to open new accounts, make unauthorized purchases, or even apply for loans. Therefore, it is important to be vigilant and keep an eye on your online banking and email accounts for any unusual activity, such as new services being opened or sudden loss of access. Additionally, be careful about sharing your personal information online and use strong passwords to protect your accounts.
We are always here to help you if you've been scammed.
Today scams are unfortunately commonplace. If you have fallen victim to a scammer claiming to be from Crown Mobiles, are experiencing difficulties accessing your account, or have noticed an unusual charge on your bill, our team of experts is here to assist you and provide guidance on the next steps to take.
Contact our team immediately on 1300 276 966.
If you have provided your banking details or sent money to a scammer, you must get in touch with your bank as soon as possible.
Report a Scam
At Crown Mobile, we are committed to protecting our customers from scams, fraud, and suspicious activities. If you believe you have received a scam call, SMS, email, or experienced unauthorized activity on your service, please report it to us immediately.
Forward suspicious SMSs or emails from senders claiming to be Crown Mobile to support@crownmobile.com.au.
Report all non-Crown mobile branded scams directly to ACCC’s Scam Watch.
Examples of Scams
You should report:
- Scam or phishing SMS messages
- Fake calls claiming to be from banks, government agencies, or telecom providers
- Suspicious links requesting personal or payment information
- Unauthorized SIM swap or porting activity
- Suspicious account access or unusual usage
How to Report a Scam or Fraud
Please provide the following details when reporting:
- Your Crown Mobile mobile number
- Date and time of the incident
- Screenshot or copy of the SMS/email (if available)
- Suspicious phone number, link, or sender ID
- Brief description of the incident
Contact Methods
Email: support@crownmobile.com.au.
Phone: 1300 276 966
Important Advice
- Do not click suspicious links
- Never share OTPs, passwords, or verification codes
- Do not provide personal or banking information to unknown callers
- Contact us immediately if you suspect unauthorized account activity
Crown Mobile investigates reported scam activities and may suspend suspicious services or accounts to help protect customers and prevent fraud.
What is a scam?
A scam is a fraudulent attempt to obtain your money, personal information, passwords, or account access through deception.
How can I identify a scam SMS or call?
Common warning signs include:
- Urgent requests for payment or personal details
- Suspicious links
- Threats or pressure tactics
- Requests for OTPs or passwords
- Unknown international numbers
Will Crown Mobile ever ask for my password or OTP?
No. Crown Mobile will never ask for your password, OTP, or banking PIN via phone, SMS, or email.
What should I do if I clicked a suspicious link?
Immediately:
- Change your passwords
- Contact your bank if payment details were shared
- Run a security scan on your device
- Contact Crown Mobile support
What is SIM swap fraud?
SIM swap fraud occurs when scammers attempt to transfer your mobile number to another SIM card to gain access to your accounts and verification codes.
How can I protect myself?
- Use strong passwords
- Enable multi-factor authentication
- Do not share verification codes
- Be cautious of unknown links and callers
- Regularly monitor account activity
What should I do if I suspect unauthorized activity on my account?
Contact Crown Mobile immediately so we can investigate and help secure your service.
Does Crown Mobile block scam messages?
Crown Mobile takes reasonable steps to identify and block suspicious scam activity; however, some scam messages or calls may still get through. Customers should remain cautious when receiving unexpected communications.
How can I identify a scam message?
Take a moment to review the message before responding. It may be a scam if it:
- Creates urgency and pressures you to act immediately
- Requests that you click a link, call a number, or download a file
- Claims your account is compromised, suspended, or about to be closed unless you take action
- Asks for money transfers, gift card purchases, or personal and banking information
- Comes from an unfamiliar sender or does not address you personally
What are some easy ways to keep my device and personal information secure?
Protect your device by enabling a passcode, fingerprint, or facial recognition and setting it to lock automatically when not in use. Avoid saving PINs or passwords directly on your device and regularly update your operating system and apps to maintain security. It’s also a good idea to review your social media privacy settings and remove personal details such as your mobile number and date of birth from public profiles to reduce the risk of scams.
Should I return calls from unknown missed numbers?
Exercise caution before returning calls to numbers you do not recognise, particularly if they appear to be international or premium-rate numbers. Some scams are designed to prompt call-backs by disconnecting quickly and then applying high connection or call charges. If you are unsure who called, it is generally best to avoid calling back and verify the number through trusted sources first.
What warning signs in emails and text messages could indicate a scam?
Fraudulent messages are often designed to create trust, urgency, or curiosity. Be extra cautious if you receive messages that involve:
- Fake account alerts – Notifications claiming there is unusual activity, a suspended service, or action required to keep access to your account.
- Unexpected payment requests – Messages asking you to settle a charge, pay a fee, confirm billing information, or resolve an issue immediately.
- Offers that seem unusually rewarding – Claims that you have been selected for a reward, cash benefit, discount, giveaway, or investment opportunity without explanation.
- Urgent requests from someone you know – Messages appearing to come from relatives or friends asking for money, often explaining they have changed numbers or are facing an emergency.
- Requests for confidential information – Any message asking for login credentials, verification codes, banking information, or directing you to sign in through an unfamiliar link.
When in doubt, avoid interacting with the message. Visit the organisation’s official website or contact them directly using independently sourced contact details to confirm legitimacy.
How do I report a scam?
You can report scams to Crown Mobile through our support team. or send an email to support@crownmobile.com.au.